Managed support service is a rapidly expanding IT service. The service has gained a lot of importance in the last few years. It helps to improve the standards of IT infrastructure and is primarily offered by IT outsourcing companies. The in-house IT team can function in a better manner by availing the services of a Managed Services solutions provider and also helps in reducing costs.
Many companies outsource IT infrastructure support to improve productivity and efficiency. A supplier providing infrastructure support services can also train the in-house IT team.
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This can help the latter to handle IT issues in an efficient manner. They also assist in day-to-day operations and provide tips to maintain effective IT infrastructure support. Case studies prove that companies have saved several millions of dollars by outsourcing Managed support services.
Now lots of companies are providing this service. Generalists, specialists, consulting organizations, and many more players have entered the segment. There is a huge demand for this service. Therefore, several organizations are competing with one another to become a preferred service provider in this segment. It is very important to select the right service provider. As a general rule, it is ideal to engage specialists, though other categories of service-providers may also be considered on a case basis.
It is very important to decide the mode of engagement before working with a service provider. Conventional outsourcing models are not beneficial, primarily because it leads to loss of business control and also due to the fact that it is not effective. It is best to opt for a co-sourcing model, wherein the vendor deputes their resources to supplement the client's IT functions.